Satisfaction Guarantee: Your contentment is our commitment. Should any aspect of our service fall short of your expectations, we pledge to return within 24 hours to re-clean the specific area. Kindly get in touch with our office during our regular business hours. While we're dedicated to personalized cleaning, please note that refunds cannot be extended.

Cancellations and Rescheduling: We kindly ask for a minimum of 24 hours' notice for any appointment cancellation or rescheduling. For any cancellations or rescheduling with less than 24 hours' notice, a fee of $55 will be applied. Our policy on cancellations and rescheduling is firm, and we appreciate your understanding in adhering to it.

Card on File for Service Confirmation: To secure your appointment, it is required that a valid credit card be added to your account by 6 PM on the day prior to your scheduled service. This policy ensures that we can effectively manage our scheduling and provide timely services to all our clients.

Please note the following important points regarding this policy:

Card Requirement for Booking Confirmation: Your appointment will only be confirmed upon the addition of a valid credit card to your file by the specified deadline (6 PM on the day before the appointment). This is a mandatory step for securing your scheduled service. Charges Post-Service: Be assured that your card will not be charged at the time of booking. The card on file will only be charged after the completion of the service, and you will receive a detailed invoice for the same.

Security and Privacy: We prioritize the security and privacy of your financial information. Your card details will be stored securely and will only be used for the purpose of billing for services rendered.

Lockout Situations: In instances where our cleaning team arrives and is unable to access the premises due to any reason, a lockout fee of $55 will be applicable. Payments Full payment is expected upon the completion of our service. We offer the convenience of credit card payments. For our recurring clients, a valid credit card is required on file, credit card will be charged automatically after the scheduled service. In situations where we are unable to access the premises due to no one being present or lack of access instructions, we will charge half of the service price to the credit card on file.

Tipping: At U HAVE IT MAID, tipping is entirely optional. If you choose to tip, you can either request our office to include it with your payment or leave cash for the team . Our management ensures that the gratuity is fairly distributed among the team members who contributed to your cleaning. It's a heartfelt thank-you for their dedicated work. Your support is highly valued.

Broken/Damaged Items: Our team is extensively trained to handle your belongings with utmost care. Although rare, accidents can happen, and items might occasionally be broken or damaged. Should you believe that an item was damaged during our service, we kindly request that you report it to us within 24 hours of the service completion. This will enable us to promptly investigate the matter. If our team accidentally damages an item during the cleaning, we will immediately inform you. In such cases, we offer the option to repair or replace the damaged item. It's important to note that we cannot assume responsibility for items that were damaged due to improper attachment or securing. For instance, items improperly hung on the wall or not properly secured may not be covered under our damage policy. Your understanding in this matter is appreciated.

Privacy: At U HAVE IT MAID, we're committed to showcasing the outstanding results of our hard work. From time to time, we capture photographs of noteworthy jobs that we believe exemplify the quality of our services. We want to assure you that your privacy is paramount to us, and we take every precaution to protect your personal information. We're grateful to customers who grant us permission to share these images on our website and social media platforms. It's a way for us to showcase the remarkable transformations we bring to homes. However, we respect your preferences. If you'd rather not have any pictures taken, please don't hesitate to reach out to our office. Your satisfaction and privacy remain our utmost priorities.

Our workers do not:

• Lift or move furniture

• Lift or move heavy items/belongings

• Wash walls

• Remove mold

• Clean fragile, valuable items

• Clean utility pipes

• Clean animal waste

• Paint removal

• Clean black mold

• Clean homes infested with roaches, mice or other pests

• Cleanup Hazardous Material

• Cleanup Hoarding

• Cleanup Biohazard (blood, bodily fluids, infectious pathogens, or other materials that pose health risks to humans)

• Cleanup Exterior Building

• Wipe light bulbs

• Take screens out of window

• Wash floors by hand

• Clean chandeliers

At U HAVE IT MAID, we prioritize the health and safety of our team members and clients. Therefore, we regret to inform you that we do not offer cleaning services for homes that are infested with roaches, mice, or other pests. If our team arrives at a home and discovers the presence of roaches, mice, or other pests they will need to leave the premises immediately. The safety and well-being of our team members and clients are our utmost priority, and we cannot proceed with cleaning in such circumstances. Please note that a partial payment of 50% of the agreed-upon service fee will still be required in these cases. This is to compensate our team for the time and effort spent traveling to the location and assessing the situation.