FAQs

  • OUR WORKERS DO NOT:

    • Lift or move heavy items/belongings

    • Lift or move furniture

    • Wash walls

    • Remove mold

    • Clean fragile, valuable items

    • Declutter

    • Clean utility pipes

    • Clean animal waste

    • Paint removal

    • Clean homes infested with roaches, mice or other pests

    • Cleanup Hazardous Material

    • Cleanup Hoarding

    • Cleanup Biohazard (blood, bodily fluids, infectious pathogens, or other materials that pose health risks to humans)

    • Cleanup Exterior Building

    • Wipe light bulbs

    • Take screens out of window

    • Wash floors by hand

    • Clean chandeliers

    We prioritize a respectful and positive working environment. Therefore, we do not provide services to clients who show disrespect towards our team members.

  • No, you do not need to worry about cleaning supplies and equipment. Our cleaners will bring all that is required to complete the job correctly. Also, the rate quoted includes cleaning supplies and equipment.

  • We never have any contracts when we clean your place. The only thing we ask is that if you have to cancel or reschedule please give us 24 hours notice. If you cancel or reschedule within 24 hours, we will charge a $55 fee. If you cancel within 2 hours of the appointment it is 50% of the cleaning cost.

  • No, you do not! It's completely your choice whether you would like to be home during your appointment. If you prefer, you can just leave a key or instructions on how to access your home and we'll take care of everything!

  • Yes. When you refer us to a friend, neighbor, family member or someone else that becomes a regular client we give you a discount of 50% on a future cleaning.

  • We believe that it’s very important to always send the same cleaner(s) and we do everything in our control to make this possible. If a member of your team is unavailable, we’ll do our best to find the most suitable replacement. All of our residential cleaners undergo extensive training to ensure that the quality of our work is always consistent.

  • Absolutely. All of our cleaning crew pass a strict selection process to be part of U HAVE IT MAID, and we background and reference checked everyone.

  • We love pets! We know that pets are also part of the family, and we make sure they will be treated right. In fact, we use select products that are safe for pets to be around, and we know all the tricks to get pet hair out of your nooks and crannies.

  • No, U HAVE IT MAID is a cash-free company. For your convenience and security, we only accept credit card payments. This allows us to offer a seamless, contactless experience and ensures both parties have a digital record of the transaction. Payments are processed online after the service, and a card on file is required to secure your booking.

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Why Choose Us for Your Cleaning Needs?

  • Exceptional Customer Service: Our dedication to great customer service is unwavering. We believe in building lasting relationships with our clients, and we go above and beyond to ensure your complete satisfaction.

  • Experienced and Trustworthy Cleaners: We understand the importance of security and peace of mind. That's why all our cleaners are experienced professionals who undergo thorough background checks, ensuring the safety of your home or office.

  • Effortless Online Payment: We've streamlined the payment process to make it as convenient as possible. With easy online payments, you can settle your invoices hassle-free, saving you time and effort.

  • No Contracts: We believe in the quality of our service, which is why we don't lock you into long-term contracts. We're confident that our outstanding cleaning results will speak for themselves, and you'll choose to continue with us based on the quality of our work, not a contract.

  • Transparent Pricing: Our pricing is competitive and transparent, with no hidden fees. You can trust that you're receiving a fair and honest value for the exceptional service we provide.